Use cases

Industry-specific workflows, not generic chatbots.

ANCHOR VERTICAL

Automotive

Dealer groups and independent dealers - live in production. Vertical Playbooks give agents automotive-specific context from the first conversation.

  • CDK DMS integration - nightly SFTP flat-file ingestion for OEM data, unified into the customer graph.

  • Onsite check-in flows - kiosk and guest SMS engagement the moment a customer walks onto the lot.

  • QR-enabled consent - TCPA-compliant opt-in captured at check-in, versioned and auditable.

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Vertical playbooks

How Billity Bots close the loop.

Industry-specific playbooks activate automatically - the right workflow for the right vertical, every time.

  1. 01

    Intent detected

    Customer asks or acts on any connected channel.

  2. 02

    Playbook selected

    The right industry workflow activates automatically.

  3. 03

    Slots collected

    Product, budget, timeline - captured conversationally.

  4. 04

    Escalation evaluated

    Hot signals surface the lead to a rep.

  5. 05

    Handoff or close

    Bot closes the loop, or transfers with full context.

AUTOMOTIVE · SHIPPEDRetailE-CommerceHospitalityTravelFintechEnterprise

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