Platform Overview
Every capability. One customer graph.
Recommendations, offers, ads, and rep-side intelligence all pull from one unified graph - and get sharper the more the network learns.
Platform Architecture
One platform across every channel.
Engage
Decide
Autonomous Billity Bots
Widget · SMS · email agents
Recommendation Engine
4-model ensemble ranker
Offers Engine
Rules-based, fraud-safe
Ad Engine
Google + Meta one-click
Contact Copilot
Staff-facing AI companion
Contact Scoring
Engagement + revenue + intent
Foundation
Portable · Standard · Monetized · Guided · Connected
Autonomous Billity Bots
One conversation. Every channel.
RAG-grounded web chat, two-way SMS, and email in a single thread. AI handles the volume - and hands hot leads to a rep with full context, in one click.
- Dual-track hybrid chat - fast HTTP acknowledgment for perceived speed, with a Scout multi-hop SSE track for higher-quality answers.
- Inline rec cards - personalized product recommendations rendered inside the conversation with an offer auto-attached.
- Cold-start SMS - inbound SMS creates a full conversation without a prior web session.
Yes - and based on your purchase history, I'd recommend adding the recovery kit. Customers like you love the combo -
Billity Rec
Premium Wellness + Recovery Kit
$45 bundle savings applied
Lead Graph
Lead Graph
One customer, resolved across every identity.
Every contact, session, purchase, offer, campaign, and product is a node. The Lead Graph traverses them - 1 to 4 hops - to score intent, surface next-best actions, and hand AI agents PII-masked context packets on demand.
Recommendation Engine
Four AI models. One personalized score.
Collaborative filter
Cross-tenant patterns. New tenants inherit the global model on day one.
Sequential model
Temporal purchase patterns with billing tokens - upgrade intent, churn risk.
LLM reasoning
Rationale and copy generation. Degrades gracefully - recs stay valid without it.
Graph neural net
Cross-network co-purchase signal over the Lead Graph topology.
Per-tenant learned weights, updated from every interaction - passed through the consent engine before delivery.
Operating Mode
Your AI. Your way.
AI acts. You sign off.
AI agents act autonomously within policy for always-on, 24/7 growth - conversations, recommendations, and campaigns run while you sleep. High-value decisions route to the Approvals Hub for one-click sign-off.
Runs 24/7 · you sign off — app.billity.ai/.../approvals-hub
Contact Intelligence & Copilot
Three scores. Zero guesswork.
Engagement
S01Retention urgency and churn risk. Who's slipping and needs a touch today.
Revenue
S02RFM-derived LTV plus Bayesian close likelihood. Where the dollars are.
Graph Intent
S030-100 signal from the Lead Graph - edge density, strength, recency, relation diversity.
Refreshed nightly - and on every recommendation, message, and campaign interaction.
Revenue
$4.15M
+18.3% ▲
Win Rate
34.2%
+5.1pp ▲
Pipeline
$12.8M
+22.7% ▲
Avg CLTV
$2,340
+9.8% ▲
MQL → SQL Funnel
Analytics
Revenue, pipeline, and funnel - in real time.
Every metric pulls from the same customer graph. No stitching dashboards together - sales revenue, win rate, pipeline velocity, CLTV, and MQL→SQL conversion in one view.
Real-time KPIs
Sales revenue, pipeline value, win rate, and CLTV updated on every interaction.
MQL→SQL funnel
Stage-by-stage conversion tracking from first touch to closed sale with drop-off analysis.
Cross-location dashboards
Compare performance across locations and workspaces with drill-down by agent, channel, and campaign.
Ad Engine
Hyper-personalized ads, straight to Google and Meta.
Ranked audience segments become live campaigns - AI-written copy per variant, auto-checked by a policy scrubber, hashed audience sync. Consent revocation removes a profile from every live audience within 24 hours.
Segment
Auto-generated, ranked by predicted value.
Generate
AI headlines and descriptions per variant label, policy-scrubbed.
Publish
One-click push to Google Customer Match and Meta Custom Audiences.
Govern
Audience health checks, source disclosure, 24-hour consent removal.
3.5 - 5.5 hrs15–25 minfrom CRM to live campaign - minutes, not days.
Inside Billity · Recommendation
Premium Care Plan · upgrade
Predicted to lift retention by 11 months
Why this · Signals
- → High RFM (5·5·4) with 14-month tenure
- → Sequential model flagged [UPGRADE] intent
- → Cross-network co-purchase signal (GNN)
15% off first year
Auto-attached on every rec where the contact qualifies.
Offers Engine
The right offer, attached automatically.
A decisioning engine evaluates loyalty tier, history, segment, and channel - then attaches the highest-converting offer to every recommendation. No manual curation.
Rules-based eligibility
Loyalty tier, purchase history, segment, and channel constraints evaluated per contact.
Fraud-safe redemption
Redis locking, velocity caps, and burst detection prevent abuse. Stripe coupons power subscription upgrades.
Rec-linked delivery
Offers surface inside every recommendation - rewards, discounts, tier upgrades - with no manual curation.
Team Workspace
One inbox, with an AI copilot for every contact.
Conversations
- →AI + human handoff, take over in one click
- →Internal @mention notes, never seen by customers
- →Editable templates with merge-tag chips
- →Daily + weekly team digests, timezone-aware
Contact Copilot
- →Natural-language answers on any contact
- →Grounded in activity, notes, scoring, RFM & commerce
- →Cross-network signals, consent-gated
- →Metered by plan tier with credit-pack top-ups
Notifications Center
Unified feed with six aggregated sources - check-ins, unread chats, handoffs, @mentions, integration syncs, billing events. Cursor pagination, server-side read/dismiss, SSE auto-refresh.
Approvals Hub
High-value decisions route here for one-click sign-off. Filter bar, SSE live updates, card menu, and channel mirroring.
Messaging Surfaces
Slack-first with Google Chat support. Interactive Block Kit approvals, per-user preferences, snooze APIs, digest rendering, and slash commands.
Downtown HQ
3 agents · 8 seats · 2,140 contacts
Eastside Branch
2 agents · 5 seats · 1,380 contacts
Waterfront Store
2 agents · 4 seats · 960 contacts
Network Module
Multiple locations. One unified view.
Manage up to 10 active locations (Business) or unlimited (Premium+). Each location gets its own agents, settings, and team - with cross-location dashboards that roll everything up.
Location-scoped agents
Each location deploys its own AI agents with location-specific catalog, persona, and compliance settings.
Shared inboxes & assignments
Team collaboration across locations with shared inboxes, @mentions, and assignment routing.
Cross-location dashboards
Compare revenue, pipeline, and agent performance across every location from one unified dashboard.
Integrations Ecosystem
Connect your stack. Unify your data.
Commerce, CRM, billing, data warehouse, automotive DMS, and ad platforms - plus a developer portal with live API keys and HMAC-signed webhooks.
Live API keys, HMAC-signed webhooks, and comprehensive documentation. OpenTable partner integration in flight.
End-to-End
From signup to closed sale.
Live in under 30 minutes. The AI handles volume autonomously - high-value signals surface to your team with every piece of context already loaded.
Sign up
Connect billing, CRM, Shopify, SMS.
Profiles built
Identity, LTV, persona, consent - resolved automatically.
Deploy bot
Persona, catalog, recs. Live in under 30 minutes.
Recognized
Under 3 sec via email, loyalty, or token.
Recs delivered
History, LTV, mobility scored.
Sale closed
Closes and upsells - no human required.
Handoff
High-value → rep with full context.
Updated
Every interaction writes back to the graph.
Ready when you are
Do more with AI.
14-day free trial. No credit card. Live in under 30 minutes.